Refund policy
Last Updated: August 2026
At TiziPaw, we want you and your pet to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.
To qualify for a return, your item must:
- Be returned within 30 days of delivery.
- Be unused or only lightly tested.
- Be in its original condition and packaging whenever possible.
- Include all original accessories and components.
Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products.
- Items damaged due to misuse, accidents, or improper care.
- Products showing excessive wear, chewing, tearing, or alterations after delivery.
- Gift cards (if applicable).
Damaged or Incorrect Orders
Please inspect your order as soon as it arrives.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at contact@tizipaw.com.
Please include:
- Your order number.
- A brief description of the issue.
- Photos of the product and packaging.
We'll work quickly to resolve the issue.
How to Request a Return
To start a return, please contact us at:
Email: contact@tizipaw.com
Please include your order number in your email.
Returns sent without prior authorization may not be accepted.
Return Shipping
If the return is due to our error (incorrect, damaged, or defective item), TiziPaw will cover the return shipping costs.
For all other approved returns, customers are responsible for return shipping fees.
Original shipping charges are non-refundable unless the return is the result of our error.
Refunds
Once your return has been received and inspected, we'll notify you of the approval status.
If approved, your refund will be issued to your original payment method.
Please allow:
- 2–5 business days for return inspection.
- 5–10 business days for your bank or payment provider to process the refund.
Processing times may vary depending on your financial institution.
Exchanges
If you'd like to exchange an item for a different size, color, or variation, please contact us. Exchanges are subject to product availability.
Order Cancellations
Orders may be canceled before they enter processing.
Once an order has been processed or shipped, it can no longer be canceled. However, you may request a return after delivery under this policy.
Contact Us
If you have any questions about returns or refunds, we're happy to help.
TiziPaw
Email: contact@tizipaw.com
Phone: +1 (502) 861-0043
Address:
805 Mauldin Rd APT 1901
Greenville, SC 29607
United States